FAQ

Frequently Asked Questions

Welcome to the heyridy FAQ page! Here you will find quick answers to common questions about orders, shipping, returns, and our products.

Shipping & Delivery

Where does heyridy ship?
We currently ship exclusively within the United States. We do not offer international shipping at this time.

How long will it take to get my order?
Processing Time: Orders take 1 to 3 business days to process, pack, and hand off to the carrier.
Transit Time: Once picked up, shipping generally takes 5 to 7 business days to reach your address.

Will I receive a tracking number?
Yes! As soon as your order ships, an automated email with tracking information will be sent to your inbox.

Products & Care

What products does heyridy sell?
We offer home decor including faux floral arrangements, dried flower arrangements, and decorative vases.

Are the flowers real or artificial?
Each product page clearly states whether an item is a faux (artificial) arrangement or made with dried flowers.

How do I care for my dried or faux flowers?
Keep them away from direct sunlight, moisture, and strong humidity to preserve their color and shape. Dust gently with a soft brush or a hairdryer on a cool, low setting.

Do the vases and arrangements come together?
Only if the product listing says so. Please check the product description to see exactly what is included.

Packaging & Damaged Items

How are items packed?
Every order is carefully packed to protect delicate flowers and fragile vases during transit.

What if my item arrives damaged?
Please email us at contact@heyridy.com within 48 hours of delivery with your order number and photos of the damage and packaging. We will make it right with a replacement or refund.

Returns & Refunds

What is your return policy?
We offer a 14-day return policy on unused items in their original condition and packaging. Customers are responsible for return shipping costs unless the return is due to our error or damage in transit.

Can I return an item I've already used or displayed?
Items that show signs of use, wear, or damage caused after delivery cannot be returned.

How long do refunds take to process?
Once approved, refunds take 7 to 10 business days to reflect on your original payment method.

Still need help?

Email contact@heyridy.com or call +1 315-633-5633.