Refund policy

Refund Policy

Thank you for shopping at heyridy! We appreciate your support and want you to love your piece. Please review our return and refund guidelines below.

1. Handmade, Made-to-Order Items — All Sales Final
Due to the handmade nature of each piece, all sales are final. Each vase is individually crafted, signed, and numbered, and small variations in glaze, shape, or finish are part of the handmade character of the piece and are not considered defects.

2. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged in transit, is defective, or if you received the wrong item, please contact us immediately so we can make it right.

How to report an issue:

• Send an email to contact@heyridy.com within 48 hours of delivery.
• Include your Order Number.
• Attach clear photos of the shipping box, the packaging, and the damaged or incorrect item.

For verified damaged, defective, or incorrect items, we will cover the return shipping costs and provide a full replacement or refund at no additional cost to you.

3. Refund Processing Time
Once your claim is reviewed and approved, we will process your refund or replacement.

• Approved Refunds: Refunds are issued back to your original payment method.
• Processing Time: Please allow 7 to 10 business days for the refunded amount to reflect on your account, depending on your card issuer or financial institution.

4. Cancellations
Orders can be cancelled for a full refund only if the item has not yet shipped. Once an order has entered production or been handed to the carrier, it can no longer be cancelled.