Refund policy

Refund Policy

Last updated: October 21, 2026

Thank you for shopping at heyridy! We appreciate your support and want you to love your piece. Please review our return and refund guidelines below.

1. 30-Day Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a refund.

To be eligible for a return, your item must be:

  • Unused and in the same condition in which you received it.
  • In its original packaging.
  • Accompanied by your Order Number.

Because our pieces are handmade or natural, small variations in glaze, shape, color, or finish are part of their character and are not considered defects.

2. How to Start a Return

  • Send an email to contact@heyridy.com within 30 days of delivery.
  • Include your Order Number and the reason for your return.
  • We will reply with return instructions and the return address.

Please do not send items back before receiving our instructions. Returns sent without approval may not be processed.

3. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to our error or the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service and packing the item carefully, as we cannot guarantee that we will receive your return and we are not responsible for items damaged on the way back to us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item arrives damaged in transit, is defective, or if you received the wrong item, please contact us immediately so we can make it right.

How to report an issue:

  • Send an email to contact@heyridy.com within 48 hours of delivery.
  • Include your Order Number.
  • Attach clear photos of the shipping box, the packaging, and the damaged or incorrect item.

For verified damaged, defective, or incorrect items, we will cover the return shipping costs and provide a full replacement or refund at no additional cost to you.

5. Refund Processing Time

Once we receive and inspect your return, we will notify you by email that your refund has been approved or declined.

  • Approved Refunds: Refunds are issued back to your original payment method. Original shipping costs are non-refundable unless the return is due to our error.
  • Processing Time: Please allow 7 to 10 business days for the refunded amount to reflect on your account, depending on your card issuer or financial institution.

6. Cancellations

Orders can be cancelled for a full refund only if the item has not yet shipped. Once an order has been handed to the carrier, it can no longer be cancelled, but you may return it under the 30-day return policy above.

7. Contact Us

If you have any questions about this policy, please reach out to us:

Trade name: heyridy
Email: contact@heyridy.com
Phone: +1 315-633-5633
Address: 2171 Willow Ct, Denver, CO 80238, United States